Who we are

This website is operated by Professional Canopy Cleaning (“we”, “us”, “our”), servicing commercial kitchens across the Gold Coast and Brisbane. You can contact us at info@procanopycleaning.com.au or 0404 372 997.

Personal information we collect

We collect personal information you provide directly to us, including: business/venue name, contact name, email address, phone number, venue address, and job details when you submit a quote request; name and email address when you subscribe to our mailing list; and any information you provide when you contact us by phone, email, or social media.

How we collect information

We collect information through our website forms (quote requests and newsletter sign-up), direct communication (phone, email), and automatically through cookies and similar tracking technologies when you browse our site.

Cookies and advertising technologies

We use cookies and similar tracking technologies, including the Meta (Facebook) Pixel, to understand how visitors use our site and to measure and improve the performance of our advertising, including Facebook and Instagram ads. These technologies may collect information such as your IP address, browser type, pages visited, and actions taken on our site, and may be used by Meta and other platforms to show you relevant ads. You can manage cookie preferences through your browser settings and manage ad preferences through your Facebook/Instagram account settings.

How we use your information

We use your information to respond to quote requests and enquiries, provide our cleaning services, send maintenance reminders and newsletters (only if you’ve subscribed), improve our website and services, and measure and target our advertising.

Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us run our business, such as our website host, form and CRM providers, email marketing platform, and advertising platforms (e.g. Meta/Facebook, Google), solely for the purposes described above. These providers are only permitted to use your information to perform services on our behalf.

Data retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Your rights

Under the Australian Privacy Principles (Privacy Act 1988), you can request access to, correction of, or deletion of your personal information by contacting us at info@procanopycleaning.com.au. You can unsubscribe from our mailing list at any time using the link in any email we send.

Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

Third-party links

Our website may link to third-party sites (such as Google Maps or social media). We are not responsible for the privacy practices of those sites.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact us

If you have questions about this policy or how we handle your information, contact us at info@procanopycleaning.com.au or 0404 372 997.